modalhoki Platform Privacy Notice
This page describes what we collect when you use modalhoki and how we keep that data protected. We take your privacy seriously. When you create an account, deposit funds, engage with our games and sports offerings, or contact our support team, we collect information necessary to operate our service, comply with anti-money-laundering rules, and prevent fraud. We explain below exactly what data we gather, how long we keep it, and who has access to it.
Our modalhoki platform processes your data in accordance with applicable local law and international privacy principles. We do not sell your personal information to third parties for marketing purposes. We do share your data with payment processors (to settle your DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank deposits and withdrawals) and with our fraud-detection partners. We also keep records for anti-money-laundering compliance as required by regulation. We are transparent about these practices so you can make informed decisions about using modalhoki.
This notice applies to everyone who accesses modalhoki from Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, or any other location where our service is available.
What Data We Collect on modalhoki
We collect your information in several ways. When you register for a modalhoki account, we collect your email address, phone number, full legal name, and date of birth. We use this data to create and manage your account, verify your identity, and communicate with you about your account status, deposits, withdrawals, and support inquiries.
When you fund your modalhoki account, our payment processors collect payment details you provide—such as your DANA or e-wallet wallet ID, mobile banking account, local payment credentials, online payment reference, e-wallet code, or bank virtual-account number. These payment details are processed by the payment provider themselves, not stored by modalhoki. We receive only a transaction confirmation token, which we use to credit your modalhoki balance.
Before your first withdrawal from modalhoki, we require Know Your Customer (KYC) verification. You upload a photo ID (national ID card, passport, or driver's license) and proof of address (utility bill, bank statement, or lease agreement). We store these documents securely on our encrypted servers and use them only to verify your identity and comply with anti-money-laundering regulations.
We also collect gameplay and transaction data. When you engage with modalhoki games, sports, or esports offerings, we log your bets, results, and account balance changes. This data helps us detect fraud, investigate disputes, and comply with gaming regulations. We also track your login times, device type, and IP address for security purposes.
Cookie and tracking technology
Our modalhoki platform uses cookies and similar technologies to remember your login session, personalize your experience, and analyze how you use our service. You can disable cookies in your browser settings, but this may affect your ability to log in and use modalhoki features.
How We Use Your Data on modalhoki
We use your modalhoki data for several lawful purposes. First, account management—we need your name, email, and phone to create and maintain your account, process your deposits and withdrawals, and handle your login credentials. Second, regulatory compliance—we store your KYC documents to comply with anti-money-laundering (AML) laws in the jurisdictions where we operate. We may share your identity data with government authorities if legally required to do so.
Third, fraud prevention—we analyze your transaction patterns, device information, and login history to detect and prevent unauthorized access and fraudulent activity. Fourth, customer support—when you contact modalhoki support via chat, email, or ticket system, we store your communications and use them to resolve your issue. Fifth, service improvement—we analyze aggregated, anonymized data to understand how users engage with modalhoki games and sports offerings, helping us improve our platform.
We do not use your data for targeted advertising or marketing without your explicit consent. We do not sell your personal information to third-party advertisers. We may send you service-related emails (payment confirmations, account updates, support responses) without requiring consent, as these are necessary for account operation.
Who We Share Your Data With
We share your modalhoki data with third parties only when necessary for service delivery or legal compliance. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and the banks behind online payment, e-wallet, mobile banking, local payment) receive your payment information to process deposits and withdrawals. These third parties handle your data according to their own privacy policies.
We share your data with fraud-detection and KYC-verification vendors who help us prevent financial crime and verify your identity. These vendors sign confidentiality agreements and use your data only for the purpose of fraud prevention and compliance. We may also share your data with law enforcement, financial regulators, or government authorities if required by law or if we believe such disclosure is necessary to prevent illegal activity.
We do not share your data with other game or sports companies without your consent. We do not share your data with social media platforms unless you explicitly authorize us to do so. Within modalhoki, only authorized staff members who need access to your information to support your account can view it.
- Payment Processors
- online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank partners receive payment data necessary to process your deposits and withdrawals.
- Compliance Partners
- KYC and AML vendors verify your identity and monitor for suspicious activity required by regulation.
- Law Enforcement
- We share data with authorities if required by legal process or if we suspect illegal activity.
- Internal Staff
- Only modalhoki employees with legitimate need to support your account can access your personal data.
How Long We Keep Your Data
We retain your modalhoki data according to legal requirements and operational need. Account registration data (name, email, phone) is kept for the lifetime of your account and for at least five years after account closure to comply with anti-money-laundering regulations. KYC documents (photo ID and address proof) are retained for at least five years. Transaction records—including deposits, withdrawals, and gameplay history—are kept for at least five years to support dispute resolution and regulatory audits.
Cookies and session tokens are cleared when you log out of modalhoki. Some cookies persist to remember your preferences across sessions (unless you disable cookies in your browser). We delete support communications and chat logs after one year unless they relate to an ongoing dispute or regulatory inquiry.
How We Protect Your Data on modalhoki
Our modalhoki platform employs multiple security measures to protect your personal information. All data transmitted between your device and our servers is encrypted using TLS/SSL protocols. Your password is hashed using industry-standard algorithms—we never store your plaintext password. KYC documents and financial records are encrypted at rest on our secure servers.
We restrict access to your data to authorized modalhoki staff members who need it to support your account. We use firewalls, intrusion-detection systems, and regular security audits to prevent unauthorized access. However, no security system is completely foolproof. If you believe your modalhoki account has been compromised, contact our support team immediately so we can restrict access and investigate.
Your Rights Regarding Your modalhoki Data
You have the right to request what personal information we hold about you on modalhoki. Contact our support team with a data-access request, and we will provide a detailed account of the data we store. You also have the right to request correction of inaccurate information—if your name, email, or phone number on modalhoki is incorrect, we will update it upon verification.
You may request deletion of your modalhoki account and associated data, subject to our legal retention obligations. We will delete your account data after the mandatory five-year retention period for anti-money-laundering compliance. You can opt out of marketing emails by clicking the unsubscribe link in any email we send, though we will continue sending service-related notifications (account updates, payment confirmations) as these are necessary for account operation.
International Data Transfer
Our modalhoki servers and payment-processing partners may be located outside your jurisdiction. By using modalhoki, you consent to your data being transferred to and processed in countries outside your region of residence. These countries may have different data-protection laws than your home country. We ensure that data transferred internationally is protected by our encryption standards and contractual commitments, but we cannot guarantee the same legal protections as your local jurisdiction.
Changes to This Privacy Notice
We may update this privacy notice at any time by posting the revised version on this page. Your continued use of modalhoki after we post changes constitutes acceptance of the updated notice. If we make material changes that affect how we use your data, we will notify you via email to the address on file with your modalhoki account.
Contact Us About Your Privacy
If you have questions about how we handle your data on modalhoki, or if you wish to exercise your rights regarding your personal information, contact our support team via in-app live chat, email, or our ticketed help system. We respond to privacy inquiries within one business day. For formal data-access requests or complaints about our privacy practices, you may also contact the data-protection authority in your jurisdiction if one exists.